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Enterprise PlatformsActive· 2022 - Present

Civpass Digital Queue & Smart Guest Access

Real-time guest flow orchestration, digital waitlists, and visitor queue management

Role: Co-Founder & Lead Architect
Civpass Live

Executive Overview

Long waiting lines create guest frustration and lost revenue for popular hospitality and service establishments. Civpass transforms physical lines into virtual, self-monitoring queues.

The Solution & Architecture

Engineered a low-latency WebSocket messaging backbone providing patrons real-time countdowns on their mobile browsers without requiring native app installations.

Key Technical & Operational Highlights

Zero-app guest onboarding via instant QR code scanning and SMS/web push updates
Real-time table turnover metrics and wait-time predictive algorithms
Cloud-native synchronization across multiple hostess stations and kitchen displays

Impact & Outcomes

Significantly reduced walkout rates during peak hours for partner restaurants

Provided operational managers with precise hourly customer throughput analytics

Technologies & Tools

Next.jsWebSocketsNode.jsTailwind CSSPostgreSQLTwilio / SMS APIs